Clear Refund Rules, Better Trust, Stronger Protection
At IPTV Mercury, we aim to provide a high-quality IPTV experience. Due to the nature of digital streaming services, refunds are limited and subject to specific conditions. By purchasing our services, you agree to this Refund Policy.
Support Required Before Refund
Refund review requires prior contact with support and technical verification of the reported issue.
Misuse Protection
Misuse, compatibility neglect, or failure to follow instructions may result in a refund request being declined.
All sales are final after activation
All sales are final after service activation. Please use our free trial before purchasing whenever possible. Refunds remain limited and depend on eligibility, troubleshooting, and technical verification.
Try before you buy
We strongly recommend testing the service before purchasing to check compatibility and overall satisfaction.
Start Free Trial1. General Refund Policy
All sales are considered final once the service has been activated.
However, refunds may be granted in specific cases outlined below and only after appropriate review.
2. Eligible Refund Cases
You may be eligible for a refund if:
- The service was not activated within a reasonable time
- You experience major technical issues that cannot be resolved
- The service is completely unusable on supported devices
👉 You must contact support before requesting a refund.
3. Non-Refundable Cases
Refunds will not be issued in the following situations:
- You changed your mind after purchase
- Your internet connection is slow or unstable
- Your device is not compatible
- Misuse of the service, including VPN abuse or multi-connection violations
- Failure to follow setup instructions
- Partial usage of the subscription
4. Free Trial Recommendation
We strongly recommend testing our service before purchasing:
https://iptvmercury.com/free-trial-page/
This helps verify compatibility and reduces the chance of dissatisfaction after purchase.
5. Refund Request Process
To request a refund:
- Contact our support team
- Explain the issue clearly
- Allow time for troubleshooting and technical verification
📩 Contact support: https://iptvmercury.com/contact-us
📧 Email: sales.iptvmercury@gmail.com
💬 WhatsApp: +44 7861 080 755
💬 Live Chat: https://iptvmercury.com/livechat
6. Refund Timeframe
If approved:
- Refunds are generally processed within 3–10 business days
- Final processing time depends on your payment provider
7. Technical Support First Policy
Before any refund is considered:
- Our team will attempt to resolve your issue
- Most problems are related to setup, configuration, or device environment
👉 We strongly encourage contacting support for assistance before requesting any refund decision.
8. Chargebacks & Disputes
Unauthorized chargebacks or disputes may result in:
- Immediate account suspension
- Permanent ban from services
We encourage users to contact support first so issues can be reviewed and resolved properly.
9. Policy Updates
We may update this Refund Policy at any time.
Changes will be posted on this page when updates are made.
10. Contact Information
For any refund-related inquiries, please contact us using the official channels below:
Frequently Asked Questions
Quick answers about eligibility, non-refundable cases, troubleshooting, and processing timelines.
No. Changing your mind after purchase is listed as a non-refundable case, especially once the service has already been activated.
Yes. Support contact is required before refund review so the issue can be checked, troubleshot, and technically verified where needed.
Device incompatibility, unstable internet, and similar local setup problems are generally non-refundable cases under this policy.
Approved refunds are typically processed within 3–10 business days, although final timing depends on the payment provider used.
The free trial helps confirm compatibility and satisfaction before payment, which reduces misunderstandings and avoids many refund-related issues.
Need Help Before Requesting a Refund?
Our team is here to provide fast support, real human assistance, and troubleshooting before any refund decision is made.
Contact Support
